Strategies
AT&T's AI Assistant: Transforming Employee Support at Scale
AI isn’t just a buzzword at AT&T—it’s a productivity engine. Since ChatGPT’s debut, over 80% of Fortune 500 companies have tested generative AI, and by mid-2024, 65% of U.S. business leaders reported active use (Reuters). But few have operationalized it at the scale of AT&T. Their internal AI assistant, Ask AT&T, offers a rare, practical playbook for deploying generative AI across a massive enterprise. Secure, Scalable AI: How AT&T Built for 100,000+ Employees Ask AT&T launched in 2023 as a s
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